PURPOSE: To create an innovative and fun family entertainment utilizing specialized skills and abilities to ensure a positive guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Entertain Crayola and Mall of America guests in a professional manner
• Provide outstanding internal and external guest service
• Support the Crayola brand's educational mission to use the arts as a tool for intellectual and emotional development of children
• Facilitate and perform the crayon manufacturing process & Cafe stage Shows to CE guests.
• Perform to highest standards and act appropriately for family audiences
• Ensure that the Crayola crayon materials are well stocked and in working order for next show.
• Safely operate machinery and learn to troubleshoot and make minor adjustments to ensure quality products are being produced.
• Contact Maintenance technician when mechanical assistance is required and inform supervisor of status.
• Facilitates art projects and activities with guests
• Assists in workshops, special events and outreach activities as needed
• Interacts with guests wearing Crayola mascot characters (Tip & Pip)
• Maintain cleanliness of work environments
• Regular, reliable and consistent attendance
• Cover other attraction locations as needed.
• Additional duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

• Must be at least 16 years of age.
• Excellent guest service and interpersonal skills
• Ability to engage guests, children and families in an upbeat, positive manner.
• Prior experience in a museum, educational setting, guest service center or family attraction helpful.
• Ability to communicate clearly and effectively with guests
• Represent Crayola Experience and Mall of America with highest degree of professionalism
• Able to work within the character costume, ie: not claustrophobic or overly sensitive to excessive heat.

PHYSICAL JOB REQUIREMENTS:

• Stand/move about --Frequently
• Kneel/crouch-- Occasionally
• Reach at or above shoulder level -- Frequently
• Reach at or below shoulder level -- Frequently
• Handle/lift large items such as boxes or packages - Occasionally
• Bend/stoop/squat -- Frequently
• Repetitive motion -- Occasionally