Alice Adams considers herself fortunate to have discovered her passion for writing at an early age. The author or co-author of more than two dozen books on business leadership and management, Adams is president of Alice Adams Communications and has served as training director, marketing manager and director of public relations for IBM Corp., Xerox Corp., BMC Software and Service Corp. International.

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	Every Firm Needs a Six-Month Check-up by Alice Adams - Jan, 2009 Whether your firm is a multi-generational, family-owned funeral home or is corporately-owned, it needs – just like you and everyone you know – requires a regular, six-month check-up with a physician. Why do people go to a doctor when they’re not sick? To make sure all systems are on go ...
	How Do You Handle Complaints? I Thought So... by Alice Adams - Jan, 2009 I don’t care how long you’ve been in the business or what a nice person you are. It doesn’t matter. Human nature causes all of us to have a problem when someone complains about us – what we didn’t do correctly…or what we did do that they didn’t like. So how do we handle these nasty intr...
	When the Going Gets Tough by Alice Adams - Jan, 2009 It’s possible we’ve yet to see the true depth of the current economic downturn or, as some would say, “the recession.” So, what are you doing to “recession-proof” your firm – and yourself? Here are a few suggestions you may want to consider: 1. Diversify. Whatever it is – don’t pu...
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