POSITION TITLE: Application Specialist
GROUP: Isolation and Actuation Technologies
REPORTS TO: Isolation and Actuation Technologies Manager
JOB SUMMARY:
Application Specialist is responsible for selecting and sourcing valve and actuation solutions to help customers achieve their plant operational, performance, and financial goals. Provide sales support, technical support, and product sourcing for all valve and actuation products and solutions from the Isolation & Actuation Technologies (I&AT) Business Unit. Focus industries include Power Generation, Pulp & Paper Production, and Chemical Production, including plant sites, OEMs (Original Equipment Manufacturer), engineering firms, and contractors. Work closely with Valve and Instrument Solutions Account Manager (AM) / Application Engineer (AE) teams and directly with customers to recommend best fit solutions that position Control Southern as "Trusted Advisor" for valves and automation solutions. Communicate competitive challenges and product needs to management to assist with the acquisition of additional synergistic product lines (valves, automation, instrumentation, etc.) to expand the business.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Isolation & Actuation Technologies Application and Product Responsibilities
TEAM PLAYER AND INTERNAL COMMUNICATION:
Work closely with the AM and AE teams to expand I&AT product sales. Provide application support and solutions for a diverse range of process requirements. Extensively use e-mail, Salesforce CPQ, and other technology tools to communicate with all team members, other CSI team members, and customers/prospects. Document opportunities and outcomes at major accounts including details of those opportunities lost to the competition.
EDUCATION & EXPERENCE:
Bachelor's Degree with Engineering Focus and/or relevant industry experience in the process valve and controls industry. Experience and applications knowledge in the pulp & paper, power, and chemicals industries is preferred.
TECHNICAL SKILLS/ABILITIES:
Proficient with Microsoft Windows operating system and Microsoft Office Suite including: Word, Excel, PowerPoint, and Outlook.
ATTRIBUTES:
Optimistic Explanatory Style: Possesses a positive outlook on individual situations and life situations as a whole.
Mechanically Inclined: Natural Aptitude at visualizing and understanding the mechanical operation of machines.
Strong Work Ethic: Commitment to complete tasks in a timely fashion with a high degree of quality.
Sense of Urgency: Sense that immediate action is required to result in a positive outcome.
Service Orientated Team Player: Dedicated to provide high-quality customer service to customers both external and internal to Control Southern.
Logical Thought Process: Coherent thought process that utilizes previously known and presented facts to draw conclusions via clear and valid reasoning.
Professional Conflict Management Style: Identifies and handles conflicts in a sensible, fair, and efficient manner without involving personal issues or attributes.
ESSENTIAL PERFORMANCE SKILLS:
Analytical Problem Solving: Solve problems using a systematic approach through analysis of the problem and evaluation of a multitude of solutions. Select the best solution for the specific customer based on their purchasing practices.